Privacy Policy

Last updated on: [May, 11 2024]

Anona (“Anona”, “we”, “us” or “our”) respects your concerns about privacy. This Privacy Policy is effective as of [May, 11 2024]. We developed this Privacy Policy to provide you with information on the types of your Personal Information we obtain, how we process your Personal Information and with whom it may be shared, and the choices available to you regarding how we collect, store, and use your Personal Information.

Personal information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). Personal Information includes, but is not limited to, the data if it identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer or household.

This Privacy Policy applies to our operations, including our website（When we refer to “website”, we mean any website operated, or maintained, by us or on our behalf, including [www.anonasecurity.com]）, mobile applications (When we refer to “mobile applications”, we mean any applications operated, or maintained, by us or on our behalf, including [Anona Security]), and any other of our products（When we mention “product”, we mean Anona-branded hardware products, including our smart locks, cameras, and other devices.), and services that link to this Privacy Policy (collectively, “Services”), and applies to the Personal Information Anona obtains in various contexts. Additionally, depending on factors such as the device model you are using, service version or location, how specific products or services collect and process your Personal Information may differ. You should refer to the separate privacy policy for detailed information.

This Privacy Policy applies to our operations, including our website, mobile applications (“App”), and any other of our products, hardware, and services that link to this Privacy Policy (collectively, “Services”), and applies to the Personal Information Anona obtains in various contexts. Additionally, depending on factors such as the device model you are using, service version or location, how specific products or services collect and process your Personal Information may differ. You should refer to the separate privacy policy for detailed information.

We may update this Privacy Policy from time to time to consider applicable Federal laws, rules, or regulations, as well as continuously improve our security technology to ensure your Personal Information is safe with us. If we make changes, we will notify you by revising the date at the top of the statement and, we may provide you with additional notice (such as adding a statement to our website homepage or sending you a notification). If you are a California resident, please also see the Additional State-Specific Privacy Disclosures.

WhatPersonal Information We collect

Depending on the purposes for which we process your Personal Information from time to time, as explained below, we need to process one or other Personal Information. We may collect Personal Information directly from you when you use our Services, in specific cases, we may indirectly collect certain Personal Information about you by using a feature or service on our Services.

When we use your Personal Information for certain purposes not covered by this Privacy Policy or our contracts with business entities responsible for your Personal Information, we will seek your consent in advance.

Depending on how you interact with our Services, we will process your Personal Information for the following purposes:

PURPOSES	PERSONAL INFORMATION
To process your request when you create an account, submit content through any interactive features of our Services or otherwise communicate with us	§ Contact information, such as name, email, password and country/region § Account information, such as usernames, photographs § Any other information you choose to provide
To connect and bind the App with the products (via blue tooth or Wi-Fi)	§ Wi-Fi and Bluetooth information § Usage information, such as device and App log files, settings (including settings history), usage history, device and service settings, and device status § Technical information, such as IP address, Mac address, product name, product’s model, serial number, software version, sensor status, Wi-Fi connectivity and battery charge level
To use core functionality of our Services	§ Device log and sensor information, such as video or audio recordings, live video or audio streams, images, comments, and data our products collect from their surrounding environment to perform their functions (such as motion, events, temperature, and ambient light) § Usage and performance information, such as activities you perform (such as changing settings and/or history of lock and unlock. And/or history of door opening), activities our products perform (such as sounding an alarm or sending a notification), your responses to our notifications, upgrade history
To diagnose and solve technical faults	§ Technical information, such as product’s type, log of the product, log of the App, content of the incident, email address, pictures and videos uploaded
To update the iteration for profiling the App	§ Usage information, such as device information (UUID, model, system version, operation system, etc.), account information of the App, the click times for pages of the App, dwell time § Information of Brower, Internets, ISP § Information of device, such as language, time, zone, time format
To improve our Services and your experience	§ Information collected by Cookies and similar tracking technologies, such as IP address, identifiers associated with your devices, types of devices connected to our Services, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of website or app visits

Please be noted: legislation pertaining to privacy and video monitoring within your state might be relevant to your utilization of our offerings and solutions. It is your exclusive obligation to make sure that your use of our Services adheres to the relevant laws. As an instance, it might be necessary for you to exhibit a warning to inform guests to your residence about your use of our Services. Recording or disseminating video or audio involving others, or gathering individuals’ facial characteristics data, might affect their privacy rights.

How We Use Your Personal Information

We only utilize your Personal Information to comply with laws. We will process the information you have provided your consent to us. We also will process your information when what is reasonably necessary and proportionate to such purpose:

Provide our Services to you
Communicate with you (including providing you with communications about our Services) and provide customer support
Process such informationas necessary to perform system maintenance or diagnostics; or to develop, maintain, repair, or enhance our Services for which such information was collected
Conduct internal research or analytics to improve our Servicesfor which such information was collected
Perform inventory management or reasonable network management
Protect against spam
Debug or repair errors that impair the functionality of our Servicesfor which such information was collected
Authenticate users of our Services
Fulfill our Serviceswarranty
Prevent, detect, protect against, or respond to a security incident. For purposes of this paragraph, security is defined as network security and physical security and life safety, including an intrusion or trespass, medical alerts, fire alarms, and access control security
Prevent, detect, protect against, or respond to fraud, harassment, or illegal activity. For purposes of this paragraph, the term ‘‘illegal activity’’ means a violation of a Federal, State, or local law punishable as a felony or misdemeanor that can directly harm
Comply with a legal obligation imposed by Federal, Tribal, local, or State law, or to investigate, establish, prepare for, exercise, or defend legal claims involving the covered entity or service provider
Prevent an individual, or group of individuals, from suffering harm where we believe in good faith that the individual, or group of individuals, is at risk of death, serious physical injury, or other serious health risk
Effectuate a product recall pursuant to Federal or State law

If you would like to find out more about the legal basis for which we process your Personal Information, please contact us (details found in the “How to Contact Us” section).

How We DiscloseYour Personal Information

Generally, your Personal Information shall not be transferred or made accessible to any third party. Nevertheless, Anona may disclose your Personal Information to the following recipients:

Other Anona Entities, including current and future affiliates and subsidiaries.
Business Partners

We may disclose your Personal Information to business partners who provide services to us or who cooperate with us, including companies that operate Cookies, advertising and marketing partners, cloud and other business partners. These business partners generally operate as independent Personal Information controllers and are responsible for their own compliance with the applicable data protection laws. You should refer to their respective privacy notices for more information about how they process Personal Information.

Service Providers

We may disclose your Personal Information to service providers we have retained (as processors) to perform services on our behalf. These service providers are contractually restricted from processing or disclosing your Personal Information except as necessary to perform services on our behalf or to comply with the applicable legal requirements.

Finally, we may disclose your Personal Information: (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) to establish, exercise or defend our legal rights; (3) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (4) in connection with an investigation of suspected or actual illegal activity; or (5) otherwise with your consent.

Cookies and Other Tracking Technologies

Like many websites and applications, we and our service providers and business partners automatically collect certain information about you when you use and interact with our Services. For more information about the use of cookies, please see our Cookie Policy.

HowWe Transfer and Store Your Personal Information

Because of the international nature of our business, we transfer Personal Information within Anona and its affiliates and subsidiaries (collectively, “Anona group”), and to third parties as noted above, in connection with the purposes set out in this Privacy Policy. We will adopt reasonable and feasible measure to protect your Personal Information. To the extent that we may need to transfer Personal Information outside of your jurisdiction, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.

We only keep your Personal Information within the period required for fulfilling the business purposes stated in this Privacy Policy, unless an extension is required or permitted by applicable law. We will delete by law or is no longer necessary for the purpose for which the Personal Information was collected, processed, or transferred, unless an individual has provided affirmative express consent to such retention. You may delete your recordings at any time by accessing your account. However we will keep the Personal Information when is required by law, or retain in order to comply with professional ethical obligations.

How We Process Personal Informationof Children

Our Services are for adults only. Individuals less than the full age of 13 (or the equivalent minimum age in the jurisdiction where they reside) is a child. As a result, our Services do not request or knowingly collect Personal Information from individuals under the age of 13. If we learn that we have collected Personal Information from a child, we will take steps to delete the Personal Information as soon as possible. Please contact us to erase the Personal Information if you discover your children have registered as our users or provided Personal Information to us.

YourPrivacy Rights and Choices

Your rights are important to us. If you would like to know more about your rights, or raise any requests or inquiries about the topic, please contact us by referring to the How to Contact Us Section to exercise these rights. Subject to applicable law, you may have the following rights regarding the processing of your Personal Information:

Right to know. You have the right to confirm with us if your Personal Information has been processed, and the categories of Personal Information processed by us; the purposes for which the categories of Personal Information are processed; the categories of Personal Information that the we share with third parties, if any.
Request access to your Personal Information. You have the right to obtain a copy of the Personal Informationwe hold about you and certain information relating to our processing of your Personal Information or the categories of the third party that Personal Information being transferred to. You also have the right to acquire the Personal Information in an organized, machine-readable format and request that we transfer this Personal Information to another controller.
Request correction of your Personal Information. You are entitled to have your Personal Information corrected if it is inaccurate or incomplete. You can update your Personal Information at any time by logging into your account and updating your details directly, or request us to do so.
Request erasure of your Personal Information. This enables you to request us to delete your Personal Information, however in some cases we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Control cookies and tracking tools. Anona uses cookies and similar tracking technologies to analyze visits to our websites and interactions with our communications to help us improve our Services and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Opt-out of sellingor sharing of Personal Information. You have the right, at any time, to direct us not to sell or share your Personal Information to third party. Depending on where you reside, you may have the right to opt-out of sale or sharing, you can exercise rights here.
Opt-out of targeted advertising. Some of ouractivities may be considered “targeted advertising” under the law that applies to you. Depending on where you reside, you may have the right to opt out of targeted advertising of your Personal Information, you can exercise rights here.

Additional State-Specific Privacy Disclosures

If you are a resident of California, you are afforded several rights regarding your Personal Information under the privacy laws:

Request limit use and disclosure of sensitive Personal Information. You have right to ask us to suspend the processing of your Personal Information in certain scenarios, for instance for those necessary to perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services, to perform the services. You can exercise rights here.
Opt-out of selling or sharing of Personal Information. You have the right, at any time, to direct us not to sell or share your Personal Information to third party. This right may be referred to as the right to opt-out of sale or sharing, you can exercise rights here.

Privacy Policy Updates

We may update this Privacy Policy from time to time as we add new Services, as we improve our current offerings, and as technologies and laws change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes will become effective upon our posting of the revised Privacy Policy.

We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Anona App that link to this Privacy Policy.

How to Contact Us

Should you require any further information, help, or have any queries, do not hesitate to get in touch with us. We are always delighted to offer our support and solutions. You can connect with us via email, or any other preferred communication channel:

Toll Free Line: 1-888-541-7699 (US)

Email: [help@anonasecurity.com]

Address: [8 The Green, Ste A, Dover, DE 19901, USA]