If the smart lock disconnects with Wi-Fi, check the followings:

• Check if a 5GHz Wi-Fi has been selected. The smart lock should be connected to a 2.4GHz Wi-Fi.
• Check if the Wi-Fi password has been changed.
• Check if the smart lock is too far from the LAN or router that it couldn’t receive a good Wi-Fi signal.
• Check if too many devices are connected to the Wi-Fi that they interfere with each other.
• Check if the Low power mode is enabled on the smart lock. In this mode, the Wi-Fi function will be disabled. Go to smart lock plug-in page on the app and disable this function.
• Check if the smart lock is still in low power working mode. In this mode, the Wi-Fi function will be disabled. Go to smart lock plug-in page on the app and disable the function in Travel mode > Set up low power working.

How to connect Wi-Fi

1. Ensure the smart lock is in an area with a strong Wi-Fi signal.
2. Open the Anona Security app, tap icon  and find the smart lock.
3. In the plug-in page, swipe up to enter settings.
4. Tap Lock settings > Set up Wi-Fi > Select Wi-Fi.
5. Select a 2.4Ghz Wi-Fi and input correct Wi-Fi password.
6. Tap Connect and wait for the connection to complete.